Frequently Asked Questions

Simply add any Massager as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for item. We will then process your order and then ship your package.

Our support team is always happy to guide you at any step please contact us at support@thebruinsol.com 

You can select your preferred payment method at checkout. We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars. 

NON-Personalized Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. You are responsible for the return of the item at your expense. The shipping cost determined via best shipping method will be deducted from your order total. Please contact us for returns at returns@thebruinsol.com 

Personalized Returns 
Due to the customized nature of personalized items, we cannot offer returns. Your personalized jewelry is designed just for you! However, if there is a defect with your order we will replace it at no additional cost. Of course, we strive for 100% customer satisfaction so if you are unhappy with a personalized item order we ask that you reach out to our customer service team (support@thebruinsol.com) and we will work with you to make things right.

*Please note that once you order a personalized item we begin working on it right away so we cannot accept cancellations of personalized orders.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at in returns@thebruinsol.com 

All order are processed and dispatched from our warehouse within 2-3 business days. 

• Contiguous USA Orders 5-12 Business Days
• Non-Contiguous USA Orders 5-15 Business Days 
• Australia Orders 5-12 Business Days 
• Canada Orders 6-15 Business Days  
• Denmark Orders 5-10 Business Days 
• Finland Orders 5-10 Business Days 
• Ireland Orders 5-12 Business Days 
• New Zealand Orders 5-10 Business Days 
• Norway Orders 5-10 Business Days 
• United Kingdom Orders 5-12 Business Days 

Due to the recent surge in demand please allow up to 5-12 business days to for delivery via our free standard shipping option for all Contiguous United States orders. All non-contiguous United States orders, will have a shipping rate determined during checkout please allow up to 5-15 business days. You will receive a email with a tracking number once your order has been shipped. Please be aware that shipping times may be delayed due to unforeseen circumstances which is unfortunately out of our control. Please visit Track Your Order for more information. You can track your package's delivery progress at any time. 

You will receive tracking information 1 to 2 days from the date of purchase. If you have not received any tracking information after 5 days, please notify us via email support@thebruinsol.com 

If your order does not arrive within the estimated shipping period of 5 to 15 business days, please email us at support@thebruinsol.com . As stated, please be aware that the shipping times may be delayed due to unforeseen circumstances which are out of our control. 

Please contact us at support@thebruinsol.com for any queries as soon as possible. We are unfortunately unable to change the address of any order that has already been processed or dispatched. 

In the unlikely scenario your order was damaged in transit, we will happily exchange the product. In order for us to process your exchange, please contact our support team at support@thebruinsol.com with your order information and a photo of the damaged item. Please also include details of the issue to help us better assist you.  

These are the current countries we ship in/to.  

• Contiguous USA Orders 5-12 Business Days 
• Non-Contiguous USA Orders 5-15 Business Days 
• Australia Orders 5-12 Business Days 
• Canada Orders 6-15 Business Days  
• Denmark Orders 5-10 Business Days 
• Finland Orders 5-10 Business Days 
• Ireland Orders 5-12 Business Days 
• New Zealand Orders 5-10 Business Days 
• Norway Orders 5-10 Business Days 
• United Kingdom Orders 5-12 Business Days